You found the iron or aluminum fence of your dreams and pulled the trigger on ordering. The next step in the process is being properly prepared to take home delivery of your order when it arrives.
Today, I wanted to give an overview on how your order will ship, what will be required of you when it arrives and some do’s and don’ts to be aware of. Check out the video we did walking through the process to make sure your home delivery or wrought iron or aluminum fence goes smoothly!
To summarize the video, be sure to follow these Do’s and Don’ts when taking home delivery of your wrought iron or aluminum fence order:
- DO call the trucking company and schedule your delivery day. While they should call you, we always recommend calling them proactively to avoid any surprises. You can also try calling the day of the delivery as well to try and get a delivery time window or ask for the driver’s cell phone number
- DON’T ask about, request or agree to use of a lift gate. Due to the size of the fence and gate materials, we find lift gates to be unsafe and will not allow them on our deliveries. If the trucking company asks you about wanting one or states you need one, be sure to tell them that it is not required
- DO have 2 or more able-bodied people available for delivery. You will be required to be present, inspect and offload your order from the truck. Be sure to plan on being present and having help to off-load. 2 people is usually sufficient, but it will depend on what you ordered. 10 panels of 3ft aluminum fence will be much easier for two people than 50 panels of 6ft tall iron fence.
- DON’T take delivery of your shipment without counting and inspecting the pieces. While it’s not necessary or recommended to unwrap each piece fully, if you see damaged packaging, bent pieces or loose parts rattling around, open the piece to inspect it for damages. This is especially important if you are having a friend or installer unloading the shipment for you.
- DO mark damages on the Bill of Lading BEFORE you sign for the shipment. If any damages are found while off-loading, be sure to tally them up and make note of the pieces and quantities damaged on your copy and the driver’s copy of the Bill of Lading before you sign for the shipment and allow the driver to leave. We can help with damages noted on the Bill of Lading at the time of delivery.
- DON’T send damaged pieces back with the driver So long as you marked the damages on the Bill of Lading, keep the pieces with you. Do not send damaged pieces back with the driver.
- DO call us with any shipping problems or damages. If you run into any problems with your delivery or come across any damages, do make sure to call us as soon as possible so we can be aware of the issue and work on getting replacement pieces sent.
I hope this has helped answer any questions you had about how your order will ship or what to do when it arrives. While it may sound daunting, most deliveries take 30 minutes or less.
Got more questions about the shipping or delivery of your order? Give us a call at 800-261-2729 or shoot an email to [email protected] . We’d be happy to help you out.